If an endpoint is not reporting, what is a recommended action?

The recommended action to take if an endpoint is not reporting is to check the status of the Tanium Client. The Tanium Client is essential for the endpoint to communicate with the Tanium Server, as it is responsible for collecting and reporting data about the endpoint's status and activity. By verifying the Tanium Client's status, you can determine whether the client is running correctly and is able to send data to the server.

If the Tanium Client is not functioning properly—due to issues such as termination, misconfiguration, or network permissions—this could explain the failure to report. Addressing the client’s operational status is the most direct way to troubleshoot the problem and may involve restarting the client, reviewing logs for errors, or reconfiguring client settings.

Reinstalling the operating system is a more drastic step that wouldn't typically be necessary for a client communication issue. Changing the endpoint's IP address might also not resolve the issue if the root cause lies within the client software or configuration itself. Disabling security features could pose a risk and does not address the underlying problem with the Tanium Client that is causing the reporting issue. Thus, checking the status of the Tanium Client is a practical and effective first step in diagnosing and resolving the issue of non