What action is advised when troubleshooting endpoint issues in Tanium?

When troubleshooting endpoint issues in Tanium, manually reviewing endpoint connections is advised because it allows operators to gain a deeper understanding of the specific issues affecting the endpoints. This hands-on approach enables the operator to identify the root causes of the problems by examining system logs, connection states, and the interaction of various components involved in endpoint communication.

By manually investigating these aspects, one can detect connectivity problems, configuration errors, or other anomalies that automated tools might overlook. This thorough examination helps ensure that any underlying issues are addressed effectively rather than just applying temporary fixes that may not resolve the problem in the long term.

While automated error detection tools can be beneficial in highlighting common issues, they may not always provide the context required to understand the specific environment or nuances of the problem. Consulting phone support can be useful, but often, initial troubleshooting efforts should focus on direct examination of the endpoints. Ignoring minor inconsistencies can lead to bigger problems down the line, as these inconsistencies might indicate underlying issues that need to be addressed.