What is the first step to troubleshoot an endpoint not reporting data in Tanium?

The first step to troubleshoot an endpoint not reporting data in Tanium is to check if the endpoint is powered on and connected to the network. This is fundamental because if the endpoint is off or disconnected, it won't be able to communicate with the Tanium server. Network connectivity ensures that the Tanium Client can send and receive data packets effectively.

Without this basic verification, further troubleshooting steps may become irrelevant or futile; it's essential to establish that the endpoint is operational and able to establish a network connection before delving into other potential issues such as software updates, services, or configurations. Once connectivity is confirmed, you can progress to other troubleshooting methods if necessary.