When handling query failures, what is a recommended first step?

When handling query failures, the recommended first step is to check the endpoint's status. This step is important because many issues related to query failures can be traced back to the state of the endpoint executing the query. If the endpoint is offline, experiencing connectivity issues, or has a service that is not running properly, this can directly impact the ability of Tanium to retrieve data from that endpoint.

By verifying the endpoint's status, operators can quickly identify if the problem lies with the specific endpoint rather than other potential issues, such as network connectivity or settings within the Tanium Console itself. This initial investigation provides valuable context and can help determine the next best course of action to resolve the query failure efficiently.

Other potential actions, such as running network diagnostics or contacting technical support, may be necessary steps later on, but first, it's crucial to establish that the endpoint is functioning as expected.