When troubleshooting communication issues with the Tanium Server, what should be checked?

Checking endpoint network connectivity and client status is crucial when troubleshooting communication issues with the Tanium Server because the effectiveness of the Tanium infrastructure largely relies on ensuring that endpoints can communicate reliably with the server. If the endpoints are not properly connected to the network or if their status is not reporting correctly to the server, this will directly affect the ability of the Tanium Server to gather and manage data.

Network connectivity verifies whether the Tanium clients can reach the server through the network, which is essential for sending and receiving data packets. Client status indicates whether the endpoints are in a healthy state and are able to communicate as expected. If the clients are down, disconnected, or unable to communicate due to network issues, this will likely cause communication failures with the server.

By focusing on this aspect, you can identify whether the root cause lies with the endpoints themselves, rather than server configurations, firewall issues, or performance metrics, which might not address the immediate communication failure.